Comcast Launches Xfinity Signature Support in Eastern Massachusetts, New Hampshire and Maine

Wireless News
05-30-2011
Comcast Launches Xfinity Signature Support in Eastern Massachusetts, New Hampshire and Maine
Type: News

Comcast Cable announced the Boston area launch of a new 24x7 technical support and equipment protection program.

The program is for home electronics devices -- like laptops, home networking equipment, gaming consoles, Wi-Fi enabled smart phones and tablets.
Called Xfinity Signature Support, this service offers customers a single source for troubleshooting and support for their computers, home networks and many other devices. The new offering enables customers to select an enhanced level of technical support with monthly subscription plans and one-time support options and is offered in addition to the 24x7 support Comcast already provides for its video, high-speed Internet and phone services.

"We want our customers to have a great experience with Comcast, and we've been making significant investments to enhance our products while improving the service and support we deliver," said Steve Hackley, senior vice president of Comcast's Greater Boston Region, which includes eastern Massachusetts, New Hampshire and Maine. "Given the incredible growth and complexity of personal electronic devices, our customers have told us they would like additional choices for technical assistance beyond the support we already provide for their video, Internet and voice services. As we continue to invest in the overall Comcast experience, Xfinity Signature Support lets us provide an end-to-end technical support solution for customers."

In addition to Boston, Xfinity Signature Support is available in several of Comcast's markets, including Atlanta, Chattanooga, Chicago, greater Philadelphia, New Jersey, Houston, Detroit, northern Delaware, Orlando, Savannah and the Twin Cities, with plans to make it available in the remainder of the company's markets in 2011.

Comcast Corp. is a provider of entertainment, information and communications products and services.

More Information:

www.xfinity.com/signaturesupport

www.comcast.com

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